Returns, Refunds & Shipping

You may return most new, eligible items within 30 days of delivery. Below you'll find our guidelines for returns, size exchanges, refunds and shipping.

Returns & Refunds

Defective or Incorrect Items

If you receive an incorrect, defective or incorrectly personalized item due to an error on our part, please contact us with your order details.

We will arrange a replacement at no additional cost. In most cases, you will not be required to return the original item.

Size Exchanges

We understand that getting the right fit is important. For eligible size-related replacements, we will arrange collection of the original item and provide the replacement.

Personalized Items

Items customized with a name, number, player, patches or other personalized options are not eligible for a change-of-mind monetary refund.

However, eligible personalized items can still be exchanged for a different size. We will arrange a replace-and-collect service where available.

  • Same item only: The replacement must be the same design and personalization configuration. Only the size may be changed.
  • Fair use: We reserve the right to restrict size exchanges where there is evidence of misuse, repeated excessive exchanges or abuse of the service.

Standard Returns

For eligible returns that are not caused by an error on our part and are not part of a size exchange:

  • Up to 2 items: You are responsible for the cost of returning the items to us.
  • More than 2 items: You may also be responsible for applicable original shipping and handling costs, where permitted.

Refund Timeline

Once a return has been sent, the complete refund process may take several weeks depending on transit, inspection and your payment provider.

Return transit Approximately 5–10 business days
Return processing Approximately 3–5 business days after receipt
Payment processing Approximately 5–10 business days, depending on your provider

How to Return or Exchange an Item

Contact us with your order number and details of the item you wish to return or exchange. Our customer service team will provide the appropriate instructions for your order.

Your statutory rights: Nothing in this policy limits any rights you may have under applicable consumer protection law, including rights relating to faulty, damaged or incorrectly supplied goods.

Shipping Information

Free Shipping

We offer free shipping on all orders.

We ship to most destinations worldwide. Certain products or destinations may be subject to shipping restrictions.

Delivery Estimates

Delivery times depend on your destination, item availability and order processing requirements. Estimated delivery information will be shown during your shopping or checkout experience where available.

Dispatch & Tracking

Orders may be dispatched from fulfillment locations in the UK, US or Germany, depending on the destination and stock availability.

Tracking information will be provided once your order has been dispatched where tracking is available.